Responsible Gaming

At Pulsz, we want every player to enjoy our platform in a healthy and balanced way. Social casino gaming is meant to be fun — and we take responsibility for making sure it stays that way. This page outlines the tools we provide, the principles we follow, and the resources available to anyone who needs support.

Our Commitment to Responsible Play

Pulsz operates as a free-to-play social casino. No real-money gambling takes place on our platform. Gold Coins have no monetary value and cannot be redeemed. Sweeps Coins are obtainable for free and redeemable as prizes under sweepstakes rules. No purchase is ever required to participate.

That said, we recognize that optional coin purchases are part of our platform and that any activity involving spending — even on entertainment — deserves thoughtful boundaries. We provide a set of tools to help every player stay in control.

Responsible Gaming Tools

Spending Controls

Players can set limits on optional Gold Coin purchases. These limits can be configured as daily, weekly, or monthly caps, giving you control over how much you spend on extending your gameplay. Limits take effect immediately and can only be tightened — not loosened — within a cooling-off period.

Time-Outs

If you need a short break from the platform, you can set a time-out period. During a time-out, your account remains intact but you will not be able to log in or play. Time-outs can be set for periods ranging from 24 hours up to several weeks.

Self-Exclusion

If you feel you need a longer break or want to stop using Pulsz entirely, you can self-exclude your account. Self-exclusion prevents you from accessing the platform for a defined period or permanently. To request self-exclusion, contact our support team at [email protected] and we will action your request promptly.

Reality Checks

Reality check notifications can be enabled to remind you how long you have been playing during a session. These prompts appear at regular intervals of your choosing and give you the opportunity to review your session or step away.

Account Activity Review

You can review your full account activity — including purchase history, session duration, and coin balance changes — at any time from your account dashboard. Reviewing your activity regularly is one of the simplest and most effective ways to stay informed about your gaming habits.

Keeping Gaming Fun

Responsible gaming means different things to different people. For most players, it simply means staying aware and setting healthy boundaries. Here are some practical guidelines we encourage all Pulsz players to follow:

  • Play for entertainment, not as a way to earn money or resolve financial pressures
  • Set a budget for optional coin purchases before you start and stick to it
  • Take regular breaks, especially during long sessions
  • Never play while under the influence of alcohol or when emotionally distressed
  • Keep gaming in balance with other activities in your life
  • If play stops feeling fun, it's time to take a break

Warning Signs to Watch For

Gaming can occasionally become problematic. If you notice any of the following signs in yourself, we encourage you to use our self-exclusion or time-out tools and consider reaching out for support:

  • Spending more on coin purchases than you intended or can afford
  • Feeling anxious, irritable, or preoccupied when not playing
  • Using gaming as a way to escape problems or negative emotions
  • Neglecting work, relationships, or responsibilities because of gaming time
  • Chasing losses or trying to win back coins through larger purchases
  • Hiding your gaming activity or spending from others

Support Organizations

If you or someone you know is experiencing difficulties related to gaming, free and confidential support is available through the following organizations:

  • National Problem Gambling Helpline: 1-800-522-4700 — available 24/7 for call, text, and chat
  • Gamblers Anonymous: www.gamblersanonymous.org — a peer support program for people who want to stop problem gambling
  • National Council on Problem Gambling: www.ncpgambling.org — resources, treatment finders, and crisis support
  • SAMHSA National Helpline: 1-800-662-4357 — free, confidential treatment referral and information service

Protecting Young Players

Pulsz is strictly for players aged 21 and older. We verify age during registration and take all reports of underage access seriously. If you share a device with younger family members, we strongly recommend using device-level parental controls or content filtering software to prevent access to social casino platforms.

If you have concerns about a minor accessing Pulsz, contact our support team immediately at [email protected].

Get in Touch

Our support team is available 24/7 to help with any responsible gaming questions, account restrictions, or self-exclusion requests. Reach us via live chat on the Pulsz website or by email at [email protected]. We take every request seriously and respond as quickly as possible.