Privacy Policy

At Pulsz, we value your trust and are committed to handling your personal information responsibly. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have over your information. By using the Pulsz platform, you agree to the practices described in this policy.

1. Who We Are

Pulsz is operated by Yellow Social Interactive Limited, a company registered in Gibraltar. We operate the Pulsz social casino platform available at Pulsz.com and via our iOS and Android apps. For any privacy-related questions, contact us at [email protected].

2. What Data We Collect

We collect the following categories of personal data:

Information You Provide Directly

Name, email address, date of birth, and state of residence provided during registration
Profile information added after account creation
Identity verification documents submitted during KYC (government-issued ID, selfie, proof of address)
Communications sent to our support team

Transaction and Activity Data

Records of optional Gold Coin purchases, including amounts and payment method type
Sweeps Coin balance history and redemption requests
Games played, session duration, and in-platform activity

Technical Data

IP address, device type, browser type, and operating system
App usage data and crash reports
Cookies and similar tracking technologies (see our Cookie Policy for details)

If you register via Facebook or Google, we receive your name, email address, and profile picture from that platform in accordance with their data sharing permissions

3. How We Use Your Data

We use your personal data for the following purposes:

Account management: To create and maintain your account, verify your identity, and provide access to the platform
Platform operation: To deliver games, process coin purchases, manage redemption requests, and provide customer support
Security and fraud prevention: To detect and prevent unauthorized access, cheating, or misuse of the platform
Legal compliance: To meet obligations under US sweepstakes law, financial regulations, and applicable data protection requirements
Communications: To send service-related notifications, bonus alerts, promotional emails, and customer support responses — you may opt out of marketing communications at any time
Platform improvement: To analyze usage patterns, fix technical issues, and develop new features

We do not sell your personal data to third parties. We share data only in the following circumstances:

Payment processors: When you make an optional coin purchase, your payment details are handled by our certified third-party processors (including Skrill and Trustly). We do not store full card details on our servers.
Game providers: Our game studio partners may receive limited technical data necessary to deliver and optimize game performance.
Identity verification services: KYC document submissions are processed by trusted identity verification providers.
Legal and regulatory authorities: We may disclose data when required by law, court order, or regulatory request.
Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified in advance.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request that inaccurate or incomplete data be corrected
Deletion: Request that we delete your personal data, subject to legal retention requirements
Restriction: Request that we limit how we process your data in certain circumstances
Objection: Object to our processing of your data for marketing purposes
Data portability: Request a copy of your data in a structured, machine-readable format

To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.

6. How We Protect Your Data

We implement the following security measures to protect your personal information:

256-bit SSL encryption for all data transmitted between your device and our servers
PCI DSS compliant payment processing — full card details are never stored by Pulsz
Access controls restricting internal data access to authorized personnel only
Regular security audits and penetration testing
Fraud detection and monitoring systems active 24/7

No system is completely immune to risk. In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant authorities as required by law.

7. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences, analyze platform performance, and deliver relevant promotional content. You can manage or disable cookies through your browser settings, though some platform features may not function correctly without them. For full details, refer to our Cookie Policy available on the Pulsz website.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Account data is retained for a minimum period following account closure to comply with legal and regulatory obligations. Identity verification documents are retained for the period required under applicable law. Once retention periods expire, data is securely deleted.

9. Children and Minors

The Pulsz platform is strictly for users aged 21 and older. We do not knowingly collect personal data from individuals under 21. If we become aware that a minor has registered an account, we will close that account and delete all associated data immediately. If you believe a minor has accessed our platform, please contact us at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When significant changes are made, we will notify you via email or an in-platform notification. The date of the most recent update will always be indicated at the top of this page. Continued use of the platform following any update constitutes your acceptance of the revised policy.

11. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please contact us at [email protected] or via live chat at Pulsz.com. Our support team is available 24/7.